Refund Policy
Last updated:
We don't charge anything during the pilot, so there is nothing to refund.
On this page, “we” means FlowLine, built and run by Thoth Labs (Egypt).
AI costs with your own key
If you connect your own key, your AI provider bills you directly and its own refund policy applies. Check it with the provider.
Once prices are announced
We will publish the refund policy for paid plans on this page before the first charge.
Contact us
For any question about this page or your data, you can use the “Need help?” form inside the app, or write to us at:
Post-launch support & service hours
- Support hours
- Sunday to Thursday, 10:00 to 18:00 Cairo time
- First-reply time
- First reply within 4 working hours
- If service is down
- Reply and response within 1 hour (any day)
Choose the way that is easiest for you:
No account yet? Book a 15-minute demo and we will get back to you.